Refund policy

30-Day Returns

We accept returns within 30 days of delivery. To begin a return, please contact Vintage Barware Co. before sending the item back so we can provide return instructions.

Returned items must be unused and in the same condition in which they were received.

Return Shipping

For ordinary returns, customers are responsible for return shipping costs. If an item arrives damaged or defective, or if you receive an incorrect item, Vintage Barware Co. will cover the appropriate replacement or refund resolution.

Please package returns carefully. Refunds cannot be issued for items damaged during return shipping.

Refunds

Once your return is received and inspected, we’ll let you know whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible and include:

Your order number
Photos of the item
Photos of the shipping box and packaging
A photo of the shipping label

Please keep the item and all packaging until we have reviewed the issue.

If an identical replacement is available, we’ll be happy to send one. Because many vintage pieces are one of a kind, an exact replacement may not always be possible. In those cases, we will issue a refund for the affected item.

Vintage Items

Vintage items may show minor signs of age or previous use. We photograph and describe noticeable wear, flaws, and variations as accurately as possible. Disclosed or expected signs of age are part of a vintage piece’s character and are not considered damage or a defect.