Processing and Shipping
Vintage Barware Co. is a small business based in Michigan, and every order is carefully packed and shipped from Michigan within 1–3 business days. Once your order ships, you’ll receive tracking information so you can follow it on its way to you.
Because glassware can be delicate—and because many vintage pieces cannot be replaced—we take extra care when wrapping and packaging every order.
Returns
We accept returns within 30 days of delivery. To begin a return, please contact us before sending the item back so we can provide instructions.
For ordinary returns, customers are responsible for return shipping costs. If an item arrives damaged or defective, or if you receive an incorrect item, Vintage Barware Co. will cover the appropriate replacement or refund resolution.
Returned items must be unused and returned in the same condition in which they were received. Please package returns carefully, as refunds cannot be issued for items damaged during return shipping.
Once your return is received and inspected, we’ll let you know when your refund has been processed.
Damaged or Incorrect Orders
While we pack every order with care, we understand that accidents can occasionally happen in transit. If your order arrives damaged or you receive the wrong item, please contact us as soon as possible and include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box and packaging
- A photo of the shipping label
Please keep the item and its packaging until we have reviewed the damage.
If an identical replacement is available, we’ll be happy to send one. Because many of our vintage pieces are one of a kind, an exact replacement may not always be possible. In those cases, we will issue a refund for the damaged item.
We’ll always do our best to make it right.
A Note About Vintage Pieces
Vintage items have lived a life before reaching your home, and minor signs of age or previous use may be present. We photograph and describe noticeable wear, flaws, and variations as accurately as possible.
These expected signs of age are part of a vintage piece’s character and are not considered shipping damage. If you have questions about an item’s condition, please contact us before purchasing—we’re happy to provide additional information or photographs.